Say hello. We answer everything.
A small team, real people. Reach out for orders, repairs, trade enquiries, or studio visits.
Frequently asked.
How long does shipping take?+
3–5 days standard, 1–2 days express. Free over $150.
Can I return an item?+
Yes — 30 days, in original condition. We email a prepaid label.
Do you ship internationally?+
We ship to 38 countries. Duties shown transparently at checkout.
Do you offer trade pricing?+
Yes — 20% year-round for verified designers, architects, and stylists.
Can I repair an Aura object?+
We offer repairs on every piece we sell, for life. Email repairs@aura.